AppGecko

Privacy

This privacy policy outlines how AppGecko collects and processes your personal information, why this happens, and what the data is used for. We believe firmly in the principals outlined the the EU’s GDPR directive, and as such we believe that your data should only be processed in ways that you would expect.

Data you provide to us:

When you sign up for an account on one of our services, you provide us with basic personal information about yourself, for example, your name and email address. You have the option of setting a password, but we do not have direct access to this and only you will ever know this.

Data is collected when you explicitly provide one of our services with information, and implicitly through interaction with the app or service. The reasons for this are outlined below:

  • You explicitly provide the service with information you wish to use within the service. This information may then be used by the service.
  • You implicitly or explicitly provide the service with information, for example, the time of day you access the service, or the IP address from which you are accessing the service.
  • You may use some services to publish information to third parties, or publicly. These features are opt-in.

There are other reasonable ways we may use your data

The following processing purposes rely on our legitimate interest to process your data:

Analytics

We need to understand how services AppGecko provides are used. Data used for analytics are anonymised and aggregated. We don’t directly monitor your use of services, other than in accordance with this policy.

Security

We need to be able to identify suspicious activity across our infrastructure to mitigate threats to your data, or our business.

Support

Where asked to do so, we will process your data to provide you with relevant support. We may also use this information proactively, for example, to contact you if we notice suspicious activity on your account. For example, we may record your IP address to detect if your account is in use in a suspicious location and alert you to this.

Legal

We will process your personal data when we have a legal obligation to do so. For example, if you request a copy of the data the service stores in relation to you, we will process your data as necessary to fulfil your request. We may use your personal information to defend against relevant legal action. Where required or proportionate to do so we may share your personal data in accordance with legal requests, for example from law enforcement; where possible we will notify you of this.

Communications & marketing

As a rule, we do not use your data in a way that you would not expect. If you indicate you want us to, from time to time we may notify you of updates to our products and services via your contact information, or within a product, where we believe there is a reason that you are likely to want to receive this information. You are free to notify us that you don’t want to receive communications from us from within our services, through our usual support routes, or by unsubscribing from any emails.

Other

From time to time this policy will be updated to maintain assurance it protects your personal information, security, and stays relevant to the services we provide to you. We wont change this policy without making this available to you, but we may process your personal information in a way not explicitly outlined in this policy if it is necessary to protect your vital interests.

Other entities

Service provided to you by AppGecko rely on public cloud infrastructure accredited to the ISO27001 security standard, or similar. For example, storage for user information is hosted by Amazon Web Services (AWS), in accordance with the best practice guidelines they provide. This ensures that data provided to AWS is securely held and provides the same, or greater, protection as is outlined in this policy. AWS is a data processor, and as such you should still direct any data queries to us, through our usual contact routes.

As well as services operated by us for products we provide to you, we have internal business systems which from time to time may hold or process your personal information for purposes outlined in this policy. For example, email and business documentation is hosted by Zoho EU.

You provide your information to companies such as Apple when you make use of the App Store, or Google when you use Google Play. These services have their own policies which you should review. If making use of a social login service such as ‘Sign in with Apple’ you agree to that login provider providing us with limited personal information to enable us to provide services to you as outlined in this service.

If you choose to use in app payments provided by app marketplace operators, these services will share that information with us so that we can provide the purchased product to you.

How we keep your information secure

We recognise that it is fundamental to your trust in our service, and therefore in the benefit to you that it provides, that we take proportionate measures to protect your personal information.

We achieve this through both policy and technical safeguards.

Your rights, our responsibilities

You have rights in relation to your data and how any company uses it, to exercise these rights, please contact us at hello@appgecko.io.

In accordance with your rights, we wish to ensure that the information we hold on you is accurate and up to date. If it isn’t clear to us that you want us to retain your personal information, we will remove it from our systems as in accordance with our data retention policies:

Most data will be removed from our systems after a period of 12 months from the time you last interacted with our services. In most cases this will be 12 months from the last time that you used your account. In some cases, data retention periods may differ:

  • Where it relates to employment information.
  • Where it relates to financial transactions.
  • Where we need to retain the data for legal or security reasons.
  • Where derived information doesn't identify you.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of accessYou have the right to ask us for copies of your personal information.
  • Your right to rectificationYou have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasureYou have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processingYou have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processingYou have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portabilityYou have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@appgecko.io.

You may also complain to the ICO if you are unhappy with how we have used your data:

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number:

Telephone: 0303 123 1113
Website: www.ico.org.uk